Frequently Asked Questions

Everything you need to know about shopping with Mervyns.

What are your standard shipping times?

Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for most items in their original, unused condition. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

Mervyns accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.

How do I know if an item will fit?

Each product page includes a detailed size guide and fit description. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are my personal details secure?

Yes, we use industry-standard SSL encryption to protect your data. Your payment information is processed through secure gateways and is never stored on our servers.